Tidio AI is a customer service platform that integrates AI-driven chatbots with live chat and multi-channel communication. It automates support processes, enhances customer experiences, and boosts sales.
Key Features
- Lyro AI Chatbot: Provides personalized responses based on website and document training.
- AI Phrase Matcher: Ensures accurate responses to varied customer queries.
- FAQ Wizard: Automates FAQs with extracted question-answer pairs.
- Reply Assistant: Suggests responses to customer queries for human agents.
Benefits
- Efficiency: Automates repetitive tasks.
- Personalization: Offers tailored customer experiences.
- Scalability: It integrates with platforms like Shopify and Zendesk.
Use Cases
- Automating customer support with AI chatbots.
- Enhancing sales through proactive interactions.
Tidio AI simplifies customer service operations while improving engagement and sales.
